QFD is part of the Lean Six Sigma quality system. The Quality Function Deployment (QFD) or the House of Quality (HOQ) makes that possible. Still, it’s not easy to meet the quality standards that customers demand.
The better the quality in the opinion of the customers, the more likely that customers will have a positive response, come back, and recommend the product or service to others. Customers decide what they think of a product/service. The quality of products and / or services isn’t just important for businesses themselves, but especially for their customers. Enjoy reading! What is House of Quality (HOQ)?
After reading, you will have a basic understanding of this quality management tool. You will also find a downloadable template in this article to get started.
This article contains a general definition of the concept of House of Quality, its elements, processes. House of Quality (HOQ): this article provides a practical explanation of the concept of House of Quality (HOQ), developed by Yoji Akao and Shigeru Mizuno.
